Heathrow Airport

Connecting the world with sustainable, secure, and smarter solutions

Heathrow Airport is a vital UK hub, creating over 80,000 jobs and contributing £12 billion annually. It connects to 239 destinations, boosting trade and regional growth. The airport engages with local communities and fosters cultural exchange. Committed to sustainability, Heathrow focuses on reducing carbon emissions and improving air quality. Overall, it plays a crucial role in economic development, connectivity, community support, and environmental stewardship.

Multi-program end-to-end solutions

Since 2010, we’ve played a crucial role at Heathrow, developing long-term strategies to future-proof its airport infrastructure and technology. Our role has included asset management, IT and technology services, cyber security, and passenger journey automation. We’ve also supported the Sustainable Expansion Programme, planning for a new runway to increase capacity.

Programme Designer - Asset Management Programme

Since 2012, we’ve been developing business cases and design solutions across the Heathrow campus to replace ageing assets, improving operational resilience, passenger experience, and reducing operational costs. As the sole supplier, we take a programme approach to developing solutions across Heathrow’s £1bn+ Asset Management Programme.

Projects include:

• Rehabilitating life-expired mechanical and electrical plant
• Increasing airfield capacity through new stands and taxiways
• Designing improvements to drainage, fire mains distribution, and potable water networks

Services provided:

• Asset management
• Business case support
• Multi-discipline design
• Specialist airport systems
• Internal & external stakeholder management
• Automated People Move (APM) / Transit and Transport Systems (TTS)
• Airside roads & tunnel systems
• Airfield engineering design

IT & Technology services

Since 2010, we’ve worked with Heathrow across a breadth of services, shaping, scoping, and delivering hundreds of IT & Technology projects to accommodate growing passenger numbers, support asset renewals, and improve airport efficiency and passenger experience. Our extensive domain knowledge of airport operations, IT infrastructure, complex systems, and the passenger journey process has enabled us to successfully provide professional technology consultancy and delivery services.

Services provided:

• Passenger journey automation
• Identity management, cyber security
• Special airport systems
• Software development
• Product development
• Design & installation
• Internal & external stakeholder management

Cyber+ security programme

Since 2010, we’ve managed Heathrow’s Cyber+ security programme with the objective of minimising Heathrow Airport’s overall cyber risk. We deliver enhanced information security maturity, increase staff cyber awareness, and improve airport safety through transformational change, IT discovery and remediation projects, audit and assurance activities, business change, and technical advisory services.

Services provided:

• Programme leadership
• Technical strategy & direction
• Business change management
• Technology integration
• Supply chain management

Passenger journey automation

Since 2010, our work has delivered key solutions for Heathrow’s automation programme. We’ve rolled out biometrically enabled self-boarding gates across Terminals 2 & 5, including live operational trials with airlines and delivery of the IT infrastructure required for gate operation. Our proof of concept for a differentiated security screening process has helped inform aviation security policy and demonstrated to regulators that these technologies work in live airport environments.

Services provided:

• Identity management systems
• Technology integration
• Software development
• Product development
• Special airport systems
• Demonstrators/Trial management
• Individual Carrier System (ICS) design & installation
• Internal & external stakeholder management

Sustainable Expansion Programme

In 2016, a new Northwest runway was selected as the UK Government’s preferred scheme to increase capacity in the southeast of England, triggering master planning activity to support a Development Consent Order (DCO) submission for Heathrow’s expansion. The approach was to assign the ideal location to each key component of the airport layout to maximise efficiency, support punctuality, resilience, and minimise operational cost. As part of the Integrated Design Team, we drove the design forward from a two-runway 80 million passengers per annum (MPPA) airport to a three-runway 140+ MPPA airport.

Services provided:

• Masterplanning
• Capacity analysis
• Airside & landside planning
• Ancillary facilities planning
• Multi-discipline design
• Planning & consents
• Internal & external stakeholder management
• Baggage handling systems
• APM / TTS
• Airside roads & tunnel systems
• Road, river & utility diversions