How Swiss Post uses SAP to deliver the future

At a glance

Atos supports various Swiss Post operations through expert SAP support, driving digital transformation and efficiency, and enabling Swiss Post to grow and innovate sustainably in public services.

Outcomes

• Smooth SAP system operations
• Enhanced data security and efficiency
• Contributed to successful digital transformation
• Supported Swiss Post’s growth goals
• Eco-friendly logistics advancements

Swiss Post, Switzerland’s national postal service, is a state-owned enterprise providing postal, logistics, financial and digital services. It employs around 45,000 people and generated operating revenue of CHF 7.63 billion in 2024.

Client Challenge

Business needs of public service

As a strong, self-financed public service provider, Swiss Post needed to ensure its operations ran smoothly and without interruptions, especially when managing important data and reports. This is crucial for the company’s future growth goals.

To achieve these goals, Swiss Post was keen to drive the following key initiatives:

• Connect Swiss businesses with global trade opportunities
• Open its network to service companies and the public sector
• Transition its delivery vehicles to eco-friendly alternatives

It also prioritized the protection of digital privacy, with the goal of ensuring the same confidentiality as traditional mail while developing secure digital services like e-voting and electronic health records.

Solution: ERP does all of that

Atos stepped in to provide essential support through its SAP systems expertise, ensuring seamless financial, logistics and HR operations. Here’s a quick look at the spectrum of services provided:

SAP system support

Providing first- and second-level support for SAP Business Warehouse and SAP S/4HANA ERP systems

Resolving user tickets, monitoring process chains, handling system messages, fixing errors and test reports

Data analysis

Analyzing data using tools like Analysis for Microsoft Office Excel

Application management

Supporting SAP S/4HANA ERP applications for financial and logistics processes

Maintaining and optimizing SAP HR solutions for tasks like payroll and employee management

Development and system optimization

Implementing new business requirements and optimizing system performance

Migrating reports from BusinessObjects (BO) to SAP Analytics Cloud (SAC) for modern reporting solutions for a smooth transition to more modern reporting platforms

Security and updates

Managing user permissions and ensuring secure access

Monitoring and applying SAP OSS updates for security patches and system changes

Documentation and advisory services

Documenting technical processes for clarity and operational continuity

Providing ongoing advice to align system capabilities with strategic goals

Business Benefits

Atos’s continuous support and optimization of SAP systems enables Swiss Post to run efficient, uninterrupted operations. Key outcomes include:

• Smooth SAP system operations
• Enhanced data security and efficiency
• Contributed to successful digital transformation
• Supported Swiss Post’s growth goals
• Eco-friendly logistics advancements

Why Atos

By integrating advanced technologies and driving digital transformation, Atos helps enhance data management, security, and user experience, supporting Swiss Post to achieve its vision of growth and sustainability.