At Chubb, we offer a comprehensive remote monitoring service for all your fire, CCTV and security alarm systems, giving you the confidence that your building is in safe hands with around-the-clock response from our Alarm Receiving Centre specialists. Chubb's Alarm Receiving Centres (ARCs) have a wealth of experience in continuously monitoring security systems across the UK. We pride ourselves on our service, innovation and reliability by integrating with all major manufacturers, monitoring an unrivalled range of equipment, and we work closely with you to manage false alarms, decrease operating costs and enhance the level of protection of your people and assets.

Alarm monitoring

We offer a variety of remote alarm monitoring services including fire and smoke detection, intruder detection and access control, CCTV, lone worker, keyholder and telecare. Fire alarm monitoring doesn't rely on people in the building or passersby to raise the alarm: a signal is sent to our dedicated monitoring centre operators, who alert the fire services. Upon receiving an alarm activation, our specialists take the necessary action to verify root-cause and respond accordingly.

Remote video guarding and managed video

Chubb's remote CCTV / video monitoring and analytics package combines the effectiveness of our remote monitoring service with a proactive crime prevention service. Our monitoring centre is recognised by the police's BS 8418 standard, so our CCTV systems can be given a Unique Reference Number (URN) and, once criminal activity has been visually confirmed by our remote specialists, they can initiate a police response.

• Access: secure and verified access, controlling gates and doors through your access control or CCTV system
• Tours: operators connect to and monitor video systems in real time or in response to an alert
• Panic monitoring and video verification, reducing the risk of false alarms and the need for physical guards
• Chaperone / remote escort: a virtual chaperone when walking alone or in high risk areas
• Remote CCTV health check and CheckMySystems software to monitor CCTV systems across unlimited sites; Premier Service Check with Status Web Viewer and Image Integrity Check
• Monitoring solution for petrol forecourts (PFS) with vehicle dwell, smoke detection and behaviour rules linked to on-site public announcement

Keyholding and alarm response

If an alarm is triggered at your premises, a licensed member of our response team will attend your property, gain access, check its status and secure it. Chubb is trusted with some of the UK's largest and most successful banks, building societies and retail chains. A full comprehensive report is made available in the Customer Portal once our responder leaves your property, and keys are securely returned to our facility, where they are sealed and coded. Fixed price including call-out visits.

SafeZone by Chubb

SafeZone provides real-time monitoring, instant communication, and emergency management to ensure your people's safety, whether your team operates on-site, remotely, or across multiple locations.

• Real-time incident management: employees raise alerts for medical, general, or emergency assistance, and our 24/7 monitoring team can track the user's location and coordinate a rapid response
• Lone worker safety with check-in timers and real-time location tracking; BS 8484 certified
• Geo-targeted messaging and SafeZone OmniGuard for mass communication and responder coordination, including building evacuations
• Indoor positioning to pinpoint incidents down to the floor, incident replay, and integration with incident management systems
• Supports Martyn's Law preparedness for venues and public spaces

Chubb visiON+

Chubb visiON+ is a range of remote fire safety and security services for increased connectivity, responsiveness and overall peace of mind, building upon Chubb's remote alarm monitoring capabilities across over 20 monitoring centres worldwide: remote monitoring, remote service and maintenance with remote troubleshooting for fire safety, security and CCTV systems, concierge services, personal emergency response systems, predictive and diagnostic services, and the Chubb Customer Portal (ChubbmySite) giving total visibility and control over your service, maintenance and monitoring contracts.