Chubb provides tailored safety and security maintenance and diagnostic services to suit the needs of your premises, offering preventative measures to catch faults before they occur. Regardless of the manufacturer or original installer, you can be assured that Chubb will be there to inspect, maintain and service your equipment. Chubb have a team of engineers operating across the UK, each prepared and stocked with a wide range of equipment to ensure they can carry out contractual commitments and are always prepared for emergency requests or equipment failures. If your equipment or systems break or require adjustment, our fundamental goal is to quickly get you back to normal operations with minimal disruption.

Fire maintenance and support

Chubb's cost effective, regulation-compliant contracts ensure your fire systems are serviced and maintained, whether during routine inspections or responsive visits. During the visit our fire engineer will:

• Review a copy of your Health and Safety policy, fire logbook and fire risk assessment, to identify any actions required
• Carry out a full maintenance inspection, fully compliant with BS 5839-1
• Discuss the works carried out and confirm the system status
• Record all service visits in your fire logbook, identify and report any faults, and submit an electronic inspection certificate accessible through ChubbmySite, our dedicated customer portal We recommend that every input device should be tested over a 12-month period. Rapid response maintenance visits are also provided whenever breakages or faults have been identified.

Security maintenance and support

Chubb can provide standard and fully comprehensive maintenance contracts to help you meet your precise security needs and ensure you comply with your insurance policy where such contracts are often a condition of cover.

• Intruder system maintenance: control unit performance, visual inspection of components and cabling, sounder power and testing, remote signalling test with the Alarm Receiving Centre, battery and power supply test, detector condition, coverage and performance
• CCTV system maintenance: cameras and housings, brackets and fixings, recording device playback quality, telemetry and display controls, site and lighting assessment, alarm input operation and response

Scheduled inspection

Inspections are a legal requirement for certain systems, so you need to rely on a provider who understands how specific legislation applies to your industry across all your systems. We have a dedicated team of highly trained service engineers operating in local teams throughout the UK. You can manage your inspections through our portal, or we can arrange inspections at regular intervals. Each inspection involves a documented audit report for your records and proof of compliance.

Fire and security health check

A free, no-obligation Health Check to assess your business's existing fire and security solutions: an experienced fire and security consultant identifies any old, failing or temperamental components, conducts an in-depth survey of your current systems and challenges, and provides a detailed report with practical recommendations, including where new technologies or service packages could enhance your protection.

Predictive and diagnostic services

Chubb utilise the latest predictive technologies to prevent system faults and failures before they occur by continuously monitoring systems, avoiding costly repairs and disruption. For multi-site businesses with high level security systems, Chubb deliver bespoke package service solutions which include ongoing diagnostics and maintenance, and remote protection services which allow us to monitor your systems and solve issues remotely. Our network of 800 skilled engineers can be on hand for routine system services as well as emergency visits.

Supporting services

Audits, asset data collection software to store, manage, access and analyse asset data across hundreds or thousands of material assets, spare parts, Chubb Extranet connectivity (4G, 5G) and the ChubbmySite customer information portal giving total visibility and control over service, maintenance and monitoring contracts.